Returns & Size Exchanges
Policies & Procedures

1846 Fire Tower Road
Prosperity, SC  29127  USA
803-364-0232  Monday-Thursday Mornings
castlepaws@bellsouth.net
www.castlepaws.net
Please note:  Our online checkout is hosted by
PayPal; however, a PayPal account is not required
to utilize
my secure online checkout.  
VISA/MC/DISC/ by phone.


   Thank you for shopping with me.  Due to the nature of the products I do not accept returns for refund.

  • Size exchanges are permissible when occasionally necessary on clean, unworn items only please.  

  • All items must be returned within 5 days of receipt and sent in original selling condition.  

  • I sell from several venues and accept various methods of payments.   I will need a printed copy of the original transaction.    Please print a copy from your online receipt or
    send a handwritten explanation.  

  • Telephone orders may be handwritten including full name and mailing address, telephone.

  • Please specify where the item was purchased. (Ebay, Etsy or my website.)

  • Please include instructions for the size exchange and measurements.   (Is the item too small or too large?)

  • Please include your telephone no. and/or email address along with full name & mailing address with all packages.

  • $5 minimum transaction handling fee applies.  Please include the fee with your package or your charge/debit card information.  You will be billed for any additional
    amounts due.



  • NOTE:  I am a one person operation.  My items are all handmade by me from start to finish and I handle everything from listing the items to packing and shipping them
    out. There is no one checking behind me so I sometimes make mistakes.  Although I do my best and take great pride in my work- I am also human.   My workmanship is
    guaranteed and I will fix and return any items sent out incomplete or flawed at no cost to you.  I will also refund your shipping upon receipt OR send a pre-paid shipping
    envelope for returning the item to repair.  Whichever you prefer.

   Please be sure all of your information is included with every package or I cannot complete the transaction!
   Thanks again and please come back soon!  Your business means the world to me.

   Sincerely,
  
 Pamela